1-2 business days
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Just contact me within: 14 days of delivery
Ship items back to me within: 30 days of delivery
Request a cancellation within: 12 hours of purchase
But please contact me if you have any problems with your order.
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Please contact me if you have any problems with your order.
More Informations About Our Brand ©CUSTOmosaic:
-Trademark And Branding-
The images/photos on this site, oneofakindRUG product configurations, and the Customosaic brand are not to be used without permission. © 2021 CUSTOmosaic. All rights reserved
CUSTOmosaic. locally sources materials and thrives on supporting other family/small owned and operated companies for our materials. Having a close relationship with our vendors allows us to keep our quality control top notch and continue to make sure that they are of the highest quality goods.
CUSTOmosaic is proud to offer a 5-year warranty on all our Products.
CUSTOmosaic, guarantees to the original purchaser that, at the time of delivery, our products are free from defects in materials and workmanship.
Yes, we are offering wholesale
please contact us "CUSTOmosaic@gmail.com"
All the orders will be shipped to the shipping address supplied through your Etsy Order. Please check this address is correct before finishing your check out. CUSTOmosaic is not responsible for packages shipped to wrong addresses. It is the buyer’s responsibility to ensure that all shipping information is correct prior to finish the purchase. We offer an Express shipment upgrade with DHL, FedEx and UPS to get your order before than expected.
Custom and personalized orders
Yes you can make custom orders to us by contacting us via email " CUSTOmosaic@gmail.com
" or Etsy.
Send us the design that you request (you can use the picture in our shop as reference) with all necessary details (Sizes, Colors, ...)
We will walk you through the process making your special custom order from scratch to finish.
The custom order will be done within 2-3 weeks.
ESTIMATED SHIPPING TIMES (UPGRADE EXPRESS SHIPPING REQUIRES TELEPHONE NUMBER)
USA / Canada: Regular 3-5 Business days
- Upgrade 2-3 business days
Europe : Regular 3-5 Business days
- Upgrade 1-2 business days
Other Countries: Regular 5 - 15 Business days
- Upgrade 3-5 business days (only available countries).
Spain: Regular 2 - 3 Business days
- Upgrade 1 business days
I'll do my best to meet these shipping estimates, but cannot guarantee them. Before/After Christmas there use to be up to 2 weeks of delays (Nov 15th to Jan 15th).
We Gladly Accept Custom and Personalized Orders
We can make any dimensions or measurements you need
Apr 10, 2022
Everything arrived on time and no damages
Mar 8, 2022
Fantastic customer service, very helpful and quick responses. Prompt delivery and looks great. Not yet installed but know it's going to look great. Would definitely recommend.