Shipping

Processing time

The time I need to prepare an order for shipping varies. For details, see individual items.

Estimated shipping times

  • Australia : 3 - 10 business days
  • Canada : 3 - 5 business days
  • France : 3 - 5 business days
  • Germany : 3 - 5 business days
  • Greece : 3 - 5 business days
  • Ireland : 3 - 5 business days
  • Italy : 3 - 5 business days
  • Japan : 3 - 5 business days
  • New Zealand : 3 - 5 business days
  • Portugal : 3 - 5 business days
  • North America : 3 - 5 business days
  • Europe : 3 - 5 business days
  • Australia, New Zealand and Oceania : 3 - 10 business days

I'll do my best to meet these shipping estimates, but can't guarantee them. Actual delivery time will depend on the shipping method you choose.

Customs and import taxes

Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.

Payment Options

Secure options
  • Accepts Etsy gift cards

Returns & Exchanges

I gladly accept returns, exchanges, and cancellations

Just contact me within: 14 days of delivery

Ship items back to me within: 30 days of delivery

Request a cancellation within: 12 hours of purchase

But please contact me if you have any problems with your order.

The following items can't be returned or exchanged

Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:

  • Custom or personalized orders

Conditions of return

Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

Questions about your order?

Please contact me if you have any problems with your order.

Privacy policy

More Informations About Our Brand ©CUSTOmosaic:

-Trademark And Branding-

The images/photos on this site, oneofakindRUG product configurations, and the oneofakindRUG brand are not to be used without permission. © 2021 CUSTOmosaic. All rights reserved

-Handcrafted-

CUSTOmosaic. locally sources materials and thrives on supporting other family/small owned and operated companies for our materials. Having a close relationship with our vendors allows us to keep our quality control top notch and continue to make sure that they are of the highest quality goods.

-Warranty-

CUSTOmosaic is proud to offer a 5-year warranty on all our Products.

-Installation-

CUSTOmosaic, guarantees to the original purchaser that, at the time of delivery, our products are free from defects in materials and workmanship.

Wholesale availability

Yes, we are offering wholesale
please contact us "CUSTOmosaic@gmail.com"

Shipping

All the orders will be shipped to the shipping address supplied through your Etsy Order. Please check this address is correct before finishing your check out. CUSTOmosaic is not responsible for packages shipped to wrong addresses. It is the buyer’s responsibility to ensure that all shipping information is correct prior to finish the purchase. We offer an Express shipment upgrade with DHL, FedEx and UPS to get your order before than expected.

Custom and personalized orders
Yes you can make custom orders to us by contacting us via email " CUSTOmosaic@gmail.com
" or Etsy.

Send us the design that you request (you can use the picture in our shop as reference) with all necessary details (Sizes, Colors, ...)

We will walk you through the process making your special custom order from scratch to finish.

The custom order will be done within 2-3 weeks.

ESTIMATED SHIPPING TIMES (UPGRADE EXPRESS SHIPPING REQUIRES TELEPHONE NUMBER)

USA / Canada: Regular 3-5 Business days
- Upgrade 2-3 business days

Europe : Regular 3-5 Business days
- Upgrade 1-2 business days

Other Countries: Regular 5 - 15 Business days
- Upgrade 3-5 business days (only available countries).

Spain: Regular 2 - 3 Business days
- Upgrade 1 business days

I'll do my best to meet these shipping estimates, but cannot guarantee them. Before/After Christmas there use to be up to 2 weeks of delays (Nov 15th to Jan 15th).

Frequently Asked Questions

Custom and personalized orders

We Gladly Accept Custom and Personalized Orders

Sizing details

We can make any dimensions or measurements you need

Legal imprint